Exchange, Return & Refund Policy

At Mavinclub, we want you to shop with confidence. If you receive a product that isn't right for you, or you need a different size, we're happy to help subject to the terms below.

1. Return & Exchange Window

You may request a return or exchange within 3 days from the date of delivery.

For returns or exchanges due to size issues, change of mind, or other customer-side reasons, a handling and processing fee will apply as described in the Refund section below.

No handling fee will be charged when the issue is due to an error on our part, such as receiving a wrong, damaged, missing, or verified defective product.

2. Eligible Return & Exchange Reasons

You may request a return or exchange if:

• You received the wrong product.
• The product was damaged during delivery.
• An item is missing from the order.
• The product has a verified manufacturing defect.
• You have a size issue.
• You wish to exchange the product for another eligible reason, subject to verification.

Damaged, Wrong, Missing or Defective Products

These issues must be reported within 48 hours of delivery.

For faster resolution, please provide:

• Clear photographs of the product and packaging.
• An unboxing video showing the package being opened, preferably with the shipping label and product clearly visible.

Our support team may request additional information where required to verify the claim.

3. Reverse Pickup

Reverse pickup is available for eligible returns and exchanges, subject to PIN code serviceability.

• Up to 2 reverse pickup attempts will be made.
• The returned product must pass our quality check after it reaches our warehouse.

If reverse pickup is unavailable for your PIN code, you may self-ship the product after contacting our support team.

For approved self-shipped returns, courier charges of up to ₹75 may be reimbursed against a valid courier receipt, subject to prior approval.

The product must be securely packed and should include your Order ID and registered mobile number.

4. Refunds & Store Credits

Prepaid Orders

Reason for Return :Size issue / change of mind / customer-side reason
Resolution : Refund after ₹149 processing fee deduction.

Reason for Return Wrong product / damaged product / missing item / verified defect
Resolution : Full refund or full Store Credits, as chosen by the customer

COD Orders

Reason for Return : Size issue / change of mind / customer-side reason
Resolution : ₹149 processing fee deducted; remaining amount issued as Store Credits.

Reason for Return : Wrong product / damaged product / missing item / verified defect
Resolution : Full refund to bank account or full Store Credits, as chosen by the customer

No return or processing fee will be charged when the issue is caused by an error on our part.

5. Refund Processing Time

Refunds and Store Credits are processed after:

1. The returned product reaches our warehouse.
2. The product passes our quality verification.

Once approved:

• Refunds are initiated within 24–48 hours.
• Bank/payment-provider refunds may take 5–10 business days to reflect.
• Store Credits are generally issued immediately after approval.

6. Store Credits

Store Credits:

• Can be used for future purchases on Mavinclub.
• Do not expire.
• Are non-transferable.
• Cannot be exchanged for cash.

Products purchased using Store Credits, when returned, will be refunded as Store Credits.

7. Product Condition

Products must be returned in the same condition in which they were delivered.

Returns or exchanges may not be accepted if the product:

• Has been worn or used.
• Has been washed.
• Has missing tags.
• Has stains, odours, alterations, or visible signs of wear.
• Has been damaged after delivery.

The product should be securely packed for return.

8. Exchange Conditions

Exchanges are subject to stock availability.

Each order is eligible for one return or exchange.

If the requested replacement size or product is unavailable, you may choose an applicable Store Credit or refund.

The one-time exchange restriction does not apply where the replacement product is received damaged, defective, or incorrect.

9. Tampered, Empty or Incorrect Parcels

If your parcel appears torn, tampered with, empty, or contains an unrelated product, please refuse delivery whenever possible.

If you have already accepted the parcel, contact us within 48 hours of delivery with:

• Photos of the parcel.
• An unboxing video showing the package being opened.

Claims reported after this period may not be eligible for replacement or refund.

10. Order Cancellation & Modification

Orders can be cancelled or modified only before dispatch.

Before dispatch, you may request:

• Cancellation.
• Change of address or contact number.
• Change of size.
• Change of product.

Once an order has been dispatched, it cannot be cancelled or modified and will be governed by this Exchange & Return Policy.

As orders are processed shortly after placement, cancellation or modification depends on the order status when the request is received.

11. COD Confirmation Fee

A ₹39 confirmation fee is collected when placing a COD order.

This fee is separate from any return/exchange processing fee.

The ₹19 confirmation fee is non-refundable when an order is cancelled or returned due to customer-side reasons, including:

• Customer cancellation after placing the order.
• Refusal to accept delivery.
• Customer unavailable to receive the order.
• Incorrect address or contact details.
• Other customer-side reasons resulting in an RTO.

The ₹19 confirmation fee will be refunded when:

• We cancel the order.
• The order cannot be delivered due to an issue on our side.

Repeated COD refusals or RTOs may result in COD availability being restricted.

12. Policy Misuse

To keep our return and exchange policy fair for everyone, we may review accounts with unusually frequent returns, cancellations, RTOs, or claims.

Where there is evidence of misuse or fraudulent activity, we may restrict return, exchange, refund, Store Credit, or COD services.

13. Shipping & Delivery

Orders are generally processed within 24–48 hours.

Estimated delivery after dispatch:

LocationEstimated DeliveryMetro Cities2–5 business daysRest of India3–7 business days

Delivery timelines are estimates and may vary due to courier delays, weather, holidays, or other operational circumstances.

Product Colour

Actual product colours may vary slightly due to photography, lighting, and individual screen settings.

Need Help?

If you have any issue with your order, please contact our customer support team. We're happy to help and will work with you to find the appropriate resolution under this policy.

Customer Assistance

For any questions or assistance, please contact us:

Email: support@mavinclub.com

WhatsApp: Click here to connect on whatsapp

Average response time: 24-48 hours

We are here to help and will do our best to resolve your queries as quickly as possible.